Privacy Policy





At Textron Aviation Inc. we know you care about your personal privacy and the management of your personal information; i.e., information by which you can be identified such as your name, address, e-mail address, telephone number, etc.  The purpose of his TXTAVSUPPORT/LINXUS Privacy Policy is to inform you what personal information we may collect from you, how we use such personal information and the choices you have regarding your use of this personal information. Because we care, we have adopted the practices described in this TXTAVSUPPORT/LINXUS Privacy Policy. You should not access this Site, purchase products, or use our services until you have carefully read this TXTAVSUPPORT/LINXUS Privacy Policy and agree to the terms and conditions described in it. If there is any inconsistency between this TXTAVSUPPORT/LINXUS Privacy Policy and general website privacy policies the terms of the TXTAVSUPPORT/LINXUS Privacy Policy control.



“Company” means Textron Aviation Inc. (“TAI”)

“Site” means this TXTAVSUPPORT or GO LINXUS web site

“TAI subsidiaries” means Cessna Aircraft Company and Beechcraft Corporation and other subsidiaries that may be added from time to time

Other definitions are contained in the body of this TXTAVSUPPORT/LINXUS Privacy Policy.



Our Collection and Use of Your Personal Information
We collect and use personal information you provide to us in order to sell products, services or other opportunities to you as well as to administer our business.  Among other things, we use the information we learn about you to help us personalize and improve the experience you have with us, to respond to your requests and to communicate with you. The types of information we may collect, retain and use include the following:

  1. Site Use Information
    In general, if you do not want to register or purchase products on this Site, you can visit the Site without telling us who you are or revealing any information about yourself. Our web servers may collect the domain names, not the e-mail addresses, of visitors. This information may be aggregated to measure the number of visits, average time spent on the Site, pages viewed, the site you visited just before coming to this Site, internet service provider, etc. The Company may use this information (“behavior profiles”) to measure the use of our Site and to improve the content we offer.  We may share with third parties experiential information or other data which does not personally identify users of our Site. For example, this might include product or service preferences of all visitors to our Site.

  2. Information You Provide To Us
    Generally, you are not required to register in order to access our Site.  However, if you send us an email; contact us to receive information, products or services; or register in connection with this Site, we will collect personal profile information from you (“Personally Identifiable Information”). You may be asked to provide, for instance, your first and last name, e-mail address, company name, title, billing address, physical address (i.e., street address, city, state, country and zip code), customer ID, phone number, fax number, product or other information and debit/credit card information.  Whether you provide this information to us is your choice, but if you choose not to provide the information we request, you may be unable to purchase products or services or to access certain offers and content of this Site.

    By providing this Personally Identifiable Information to us, you explicitly agree to our collection and usage of such information as described in this Privacy Policy.  We may use your Personally Identifiable Information to respond to your inquiries; process an order; contact you regarding account status, customer service or warranty matters; ask for your feedback on our service; let you know about products or services which may be of interest to you; allow you to access specific account information or for other purposes.  When you register or order products or services from this Site, you consent to allow us to contact you for these purposes.  We may store the information you share with us for marketing research and other marketing purposes and to maintain a record of your product purchases. 

    The Company may contract with companies or persons to provide services including credit and debit card processing, shipping, data management, etc. related to the operation or maintenance of this Site. These suppliers will be provided with information which may include Personally Identifiable Information necessary for them to perform these services. 

    When you purchase products or on our Site we will ask for your credit or debit card information in connection with your payment for these products.  However, the Company does not maintain a record of your credit card number and related card account information but simply forwards it via a secure encrypted communications system to its third party card processor to verify and authorize the transaction and payment.  The Company will not disclose credit or debit card information except to its bank or to authorized card process and accounts companies for the purpose of maintaining your account and processing your order.  Additional information regarding the security used to safeguard your Personally Identifiable Information is described in the following section.

    If you do not want to receive information about our products and services, we will provide you with the opportunity to easily opt-out of participation.

    Be aware that when you voluntarily disclose personal information in public areas of the Site, such as chat rooms or bulletin boards, this information may be seen and used by others. So, be sure to exercise good judgment when sharing personal information in these forums.

  3. Cookies
    A cookie is a small piece of information that a web site can store on your web browser and then retrieve at a later time.  We may use cookies to track the portions of the Site you visit, help us identify the portions of the Site that may be the most relevant for your needs, and to help us identify other products or services that may be of interest to you or others. However, except as set out herein, we do not use cookies to examine your surfing behavior before or after you leave our Site. There are products commercially available that are designed to help you disable cookies.  Although we want you to be aware that such products exist, please note that if you choose to use them we will not be able to provide you with a personalized service, and it may result in certain features and services not being available to you.

  4. Email Communications
    We may use your email address to contact you to respond to your inquiries or to provide information on products or services to you.  To help us determine whether you have received an email from us, and to help us make emails more useful and interesting, we may receive a confirmation that you have opened an email from us.

  5. Child Privacy
    We do not knowingly solicit or receive information from children under the age of 18.   For additional information see TXTAVSUPPORT/LINXUS Terms of Use.



Restriction on Disclosing Information to Third Parties
Although we are not in the business of selling your Personally Identifiable Information to others, we may share your Personally Identifiable Information with our affiliated companies or authorized representatives. We reveal Personally Identifiable Information about you to unaffiliated third parties if: (i) you request or authorize it; (ii) the information is provided to help complete a transaction for you; (iii) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our TXTAVSUPPORT/LINXUS Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (iv) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); or (v) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, etc.). We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.


Security Procedures to Protect Information
We maintain numerous security standards and procedures to help prevent unauthorized access to confidential information about you.  Our Site uses a combination of encryption technology and authentication to protect your Personally Identifiable Information.  As long as the web browser you are using supports Secure Sockets Layer (SSL), your information will be submitted to us with a high level of security.  We update and test our security technology on an ongoing basis. We have procedures limiting employee access to Personally Identifiable Information to those employees who have a business reason to know such information about you.

It is important for you to help protect against unauthorized use by signing off of our Site each time you finish using the Site.


Inapplicability of Privacy Policies of any Linked Sites or Other Parties
The Site may contain links to other sites such as affiliates or other third party distributors and sales representatives. This TXTAVSUPPORT/LINXUS Privacy Policy only addresses the Company’s use and disclosure of your Personally Identifiable Information collected on our Site.  While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, and we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites. The Company has no responsibility or liability for these independent policies or sites.


Terms of Use, Notices and Changes to Our Privacy Policy
In the event of any conflict between the terms of this E-Privacy Policy and the E- Commerce Terms of Use, the E- Commerce Terms of Use will control. 

As our business changes, this TXTAVSUPPORT/LINXUS Privacy Policy, TXTAVSUPPORT/LINXUS Terms of Use, and other terms and conditions and privacy policies are expected to change from time to time, and we reserve the right to change the  TXTAVSUPPORT/LINXUS Privacy Policy, TXTAVSUPPORT/LINXUS Terms of Use, and other terms and conditions and privacy policies at any time. The use of your information is subject to the TXTAVSUPPORT/LINXUS Privacy Policy, TXTAVSUPPORT/LINXUS Terms of Use, and additional terms and conditions and private policies in effect at the time of use. The provisions contained herein supersede all previous notices or statements regarding our privacy practices with respect to this Site.  We may e-mail periodic reminders of our notices and terms and conditions and post any changes to the TXTAVSUPPORT/LINXUS Privacy Policy, TXTAVSUPPORT/LINXUS Terms of Use, and additional terms and conditions and privacy policies.  We encourage you to check frequently to see if any changes have been made.

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